Product Returns and Refunds

The customer has a period of fourteen (14) calendar days from receipt of the order to exercise their right of withdrawal and request the return of the purchased products. For a return to be accepted, the following conditions must be met:

• The product must not have been opened, consumed, handled, or altered.
• The bottles must be kept in perfect condition to allow for their subsequent resale.
• The product must be returned in its original packaging or in packaging that ensures adequate protection during transport.
• The return request must be submitted within the legal period of fourteen (14) calendar days from receipt of the order.
• Return shipping costs shall be borne by the customer.

Once the returned goods have been received and compliance with the above conditions has been verified, Viñedos Castro Laborda will issue the corresponding refund using the same payment method used for the original purchase. Returns of products that have been opened, handled, or fully or partially consumed will not be accepted.

Damaged or Defective Products and Shipping Issues

If an order arrives with broken bottles, visible damage to the packaging, or any other issue attributable to transportation, the customer must notify Viñedos Castro Laborda within a maximum period of forty-eight (48) hours from receipt of the order. The notification must include clear photographs of both the outer packaging and the affected products to facilitate the handling of the claim with the shipping company. Once the issue has been verified, Viñedos Castro Laborda will, as appropriate, arrange for replacement products to be sent or provide a full refund of the amount paid, at no additional cost to the customer.

How to Request a Return

For any return request, exercise of the right of withdrawal, or issue related to an order, customers may contact: Manuel Laborda
Phone: +34 636 47 47 23
Email: manuel@castrolaborda.com

Meritxell Laborda
Phone: +34 650 06 22 30
Email: meritxell@castrolaborda.com

Withdrawal Form

To exercise the right of withdrawal, customers may submit a written notification containing the following information:

• Full name.
• Order number.
• Date of receipt of the order.
• Products they wish to return.
• An explicit statement of their intention to withdraw from the purchase.

The request may be sent to either of the email addresses provided above.