SHIPPING
Order Preparation and Delivery
Viñedos Castro Laborda ships orders within Spanish national territory.
All orders will be shipped to the address provided by the customer during the checkout process. It is therefore the buyer’s responsibility to ensure that the delivery details are correct and complete.
If the recipient is absent at the time of delivery, the shipping company may make additional delivery attempts or leave appropriate instructions for collecting the order, in accordance with its standard procedures.
Delivery Times
Orders will be prepared and dispatched as quickly as possible once payment has been confirmed.
As a general rule, deliveries will take place on business days, Monday to Friday, excluding national, regional and local public holidays that may affect the origin or destination of the shipment.
The delivery times indicated are estimates and may be affected by circumstances beyond the control of Viñedos Castro Laborda, such as logistical issues, adverse weather conditions, periods of high demand, strikes or any other force majeure events.
Under no circumstances shall a delivery delay entitle the customer to compensation, without prejudice to the rights granted to consumers under applicable legislation.
Shipping Costs
Shipping costs will be automatically calculated during the checkout process based on the destination and the characteristics of the order. These costs will be displayed to the customer before payment is completed.
Free shipping is available for:
- Orders of €200 or more (including VAT) delivered within Aragon.
- Orders of €300 or more (including VAT) delivered to the rest of mainland Spain.
Viñedos Castro Laborda reserves the right to modify its shipping and delivery conditions whenever necessary to improve its service, while ensuring that customers are informed of the final cost before confirming their order.
Shipping Issues
Customers must inspect the condition of their order upon delivery.
If any visible damage to the packaging or the products received is detected, the customer must report the issue to Viñedos Castro Laborda within a maximum of 48 hours from delivery, providing photographs that allow the extent of the damage to be assessed.
Once the issue has been verified, Viñedos Castro Laborda will arrange for the replacement of the affected products or issue the corresponding refund, where applicable.