GENERAL TERMS AND CONDITIONS OF SALE

GENERAL TERMS AND CONDITIONS OF SALE OF THE VIÑEDOS CASTRO LABORDA ONLINE STORE

This document sets out the general terms and conditions governing the contractual relationship for the purchase and sale of products marketed by PAGOS ALTOS DE ACERED, S.L., owner of the Viñedos Castro Laborda brand, with Tax Identification Number (CIF) B99138372 and registered office at C/ Fontana de Trevi, 30, 50410 Cuarte de Huerva (Zaragoza), hereinafter referred to as “VIÑEDOS CASTRO LABORDA”, to individuals or legal entities wishing to purchase products offered through the website www.castrolaborda.com.

Placing an order implies the express, full and unconditional acceptance of these General Terms and Conditions of Sale.

For any enquiries relating to orders, products or issues, customers may contact:

Manuel Laborda
Phone: +34 636 47 47 23
Email: manuel@castrolaborda.com

Meritxell Laborda
Phone: +34 650 06 22 30
Email: meritxell@castrolaborda.com

FIRST. PURPOSE AND SCOPE OF APPLICATION

These terms and conditions govern the sale of wines, wine selections, gift boxes, wine tourism experiences and any other products marketed by Viñedos Castro Laborda through its online store.

Browsing the website and purchasing any of the products offered constitutes full acceptance of these terms and conditions.

Viñedos Castro Laborda reserves the right to modify these terms and conditions at any time. The terms and conditions in force at the time of purchase shall apply.

SECOND. LEGAL AGE REQUIREMENT

The sale of alcoholic beverages to persons under the age of 18 is prohibited.

By placing an order, the buyer expressly declares that they are of legal age and have sufficient legal capacity to purchase alcoholic beverages in accordance with applicable legislation.

Viñedos Castro Laborda may cancel any order where there are reasonable grounds to suspect non-compliance with this requirement.

THIRD. RIGHTS AND OBLIGATIONS OF VIÑEDOS CASTRO LABORDA

3.1 Delivery of Products

Viñedos Castro Laborda undertakes to deliver the purchased products to the address provided by the customer during the checkout process.

Viñedos Castro Laborda shall not be held responsible for delivery errors resulting from incorrect, incomplete or inaccurate information provided by the customer.

3.2 Liability

Viñedos Castro Laborda shall not be held liable for:

Problems arising from Internet or communication system failures beyond the company’s control.
Delays caused by force majeure events.
Errors resulting from improper use of the platform by the user.

3.3 Defective or Damaged Products

If a customer receives a defective product or a product damaged during transport, they must report the issue as soon as possible, providing photographs of both the product and its packaging.

Once the issue has been verified, Viñedos Castro Laborda will arrange for the replacement of the product or the corresponding refund.

FOURTH. RIGHTS AND OBLIGATIONS OF THE CUSTOMER

4.1 Prices

All published prices include the applicable Value Added Tax (VAT).

Prices may be changed without prior notice. However, such changes shall not affect orders that have already been confirmed.

4.2 Shipping Costs

Shipping costs will be displayed separately before the purchase is completed.

Free shipping will apply under the following conditions:

Orders of €200 or more, including VAT, delivered within Aragon.
Orders of €300 or more, including VAT, delivered to the rest of mainland Spain.

For orders below these amounts, shipping costs will be calculated according to the destination, weight and volume of the shipment.

4.3 Payment Methods

Customers may make payments using the payment methods available in the online store.

Transactions will be processed through secure payment platforms that ensure the confidentiality of payment information.

FIFTH. SHIPPING AND DELIVERY

Orders will be prepared and dispatched as quickly as possible.

Delivery times may vary depending on the destination, product availability and logistical circumstances beyond the control of Viñedos Castro Laborda.

Currently, purchases made through the online store are intended for delivery within Spanish national territory.

For international orders or deliveries to special destinations, customers must contact Viñedos Castro Laborda in advance.

SIXTH. RIGHT OF WITHDRAWAL

Customers have a period of fourteen (14) calendar days from receipt of their order to exercise their right of withdrawal.

To exercise this right, customers must send an email to either of the contact addresses provided above.

Products must be returned in perfect condition, without having been opened, handled or damaged.

Return shipping costs shall be borne by the customer.

Once the returned products have been received and inspected, the corresponding refund will be issued using the same payment method used for the original purchase.

The right of withdrawal shall not apply in the circumstances excluded under applicable legislation or to products that have been opened or altered following delivery.

SEVENTH. VINTAGE AVAILABILITY AND LIMITED PRODUCTION

Some wines marketed by Viñedos Castro Laborda come from limited production runs or specific vintages.

If a product unexpectedly becomes unavailable, Viñedos Castro Laborda will inform the customer as soon as possible and may offer a replacement product with similar characteristics or provide a full refund of the amount paid.

EIGHTH. PERSONAL DATA PROTECTION

Personal data provided by users will be processed in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation, GDPR), Spanish Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights, and all other applicable legislation.

Full information regarding the processing of personal data is available in the Privacy Policy published at www.castrolaborda.com.

NINTH. INTELLECTUAL AND INDUSTRIAL PROPERTY

All content on the website, including texts, photographs, images, designs, logos, trademarks and graphic elements, is the property of Viñedos Castro Laborda or authorised third parties.

Its reproduction, distribution or use without express authorisation is prohibited.

TENTH. LIABILITY

Viñedos Castro Laborda does not guarantee the uninterrupted availability of the website and shall not be held liable for interruptions resulting from maintenance work, technical issues or circumstances beyond its control.

ELEVENTH. APPLICABLE LAW AND JURISDICTION

These terms and conditions shall be governed by Spanish law.

For the resolution of any disputes, the parties submit to the courts and tribunals having jurisdiction in accordance with applicable consumer protection legislation.

Customers are also informed of the existence of the European Online Dispute Resolution platform:

https://ec.europa.eu/consumers/odr

TWELFTH. SEVERABILITY

If any provision of these terms and conditions is declared null, void or unenforceable, the remaining provisions shall retain their full validity and effect.

Last updated: June 2026.

PAGOS ALTOS DE ACERED, S.L.
Tax Identification Number (CIF): B99138372

C/ Fontana de Trevi, 30
50410 Cuarte de Huerva (Zaragoza)